Thank you for choosing our travel insurance services. We understand that filing a claim can be a stressful experience, and we're here to guide you through the process.
How to File a Claim
• Notification: Notify us as soon as possible about the incident leading to the claim. You can reach us by phone at +148 447 60006 or by email at [email protected].
• Submission of Documents: Please ensure that all necessary documentation is submitted accurately and promptly to expedite the processing of your claim. Failure to provide essential documents may result in delays or denial of your claim.
• Assessment: Once we receive your claim documents, our dedicated team will assess the information provided and may reach out to you for further details if necessary.
•Claim Decision: Upon completion of the assessment, we will inform you of the decision regarding your claim and any further steps required.
• Settlement: If your claim is approved, we will proceed with the settlement as per the terms and conditions of your policy.
Required Documents for Different Insurance Cases
Medical Emergencies:
• Medical report detailing the diagnosis and treatment received.
• Original medical bills and receipts.
• Prescription receipts for any medications.
Trip Cancellation or Interruption:
• Confirmation of the trip booking.
• Documentation supporting the reason for cancellation or interruption (e.g., medical certificates, death certificates, official communication causing the cancellation).
Lost or Delayed Baggage:
• Property irregularity report (PIR) issued by the airline.
• Proof of ownership for the lost items (e.g., receipts, photos).
• Receipts for emergency purchases due to baggage delay.
Personal Liability:
• Incident report detailing the circumstances leading to the liability claim.
• Correspondence from the affected parties or their representatives.
Emergency Evacuation or Repatriation:
• Medical reports indicating the necessity of evacuation or repatriation.
• Transportation documentation (e.g., flight tickets) incurred during the evacuation or repatriation process.
Please note that the above list is not exhaustive, and additional documentation may be required based on the specific circumstances of your claim.
For any inquiries or assistance regarding your claim, feel free to contact our customer support team 24/7, who will be more than happy to assist you.
Email: [email protected]
Phone: +148 447 60006
We appreciate your trust in our services and assure you of our utmost commitment to processing your claim efficiently and fairly.